Where can we find your pricing and turnaround times?

Great question! You can email us or give us a call at 947-570-1050 and we can send that document over to your office. It’s great to keep on hand so you know what to expect. Our turnaround times are based on business days, so please keep that in mind when scheduling patients. If you have a question or have a rush case, please reach out - we are happy to do what we can to make your processes smooth and easy.

Can I see samples of your work before sending a case over?

While our very best work goes straight to our clients, we are more than happy to provide a discounted first case to you so that you can test out our work on your own patients.

What is your remake policy?

While remakes are not common for our lab, we do offer remakes free of charge if the reason for the remake is the fault of the lab. For remakes of lost dentures or remakes based on doctor changes, we do charge full price unless otherwise arranged.

How do you communicate with dental offices?

We pride ourselves on our personal communication with our many clients. Our clients know us by voice as we speak with them often. Garet, our owner, is often on the phone with dentists discussing cases. You can reach our office by phone: 947-570-1050, text: 248-983-2116, or email: info@burchdentalsolutions.com.

Where can I send photos that go with my cases?

We love when doctors send photos with their cases! This makes it much easier to match a smile and get a great feel for what the restoration’s end result should be. We prefer if you send photos via text or email.

Text: 248-983-2116

Email: info@burchdentalsolutions.com

Can you accommodate special requests or customizations?

Yes, we can accommodate special requests and customizations, such as specific shades, surface textures, and unique design features. Please provide detailed instructions with your submission.

Do you offer custom shades?

Yes, we do offer custom shades. Your patient is welcome to make an appointment with our team with the help of your office or they are welcome to call on their own and make an appointment to stop by the lab for their custom shade evaluation. These appointments typically take no longer than 15 minutes.

Can you help with case planning and design?

Absolutely. Our team of experts is available to assist with case planning, material selection, and design recommendations to ensure the best possible outcome for your patients.

What are your billing and payment policies?

We offer various payment options, including credit cards, checks, and online payments. Invoices are issued upon case completion, and we provide detailed billing statements at the beginning of each month via email. Monthly statements are set at net-30.